A blocked urinal and a toilet that would not flush well brought two different faults into one service call at Lowe’s in Phoenix, Arizona. The NCRC job record follows the drain service and the flush-valve and sensor work separately.
For facility managers: Give each affected fixture its own problem, work description and recorded check. One general “restroom repaired” line would leave out useful information.
The two fixtures needed different work. One needed drain service. The other needed flush-valve and sensor parts.
01 / 02Flush-sensor components
Clear the urinal drain
The tech’s note says he used a drain snake to clear the urinal line. He then added a urinal treatment to help clean the pipe. The note does not identify the material that blocked it.
This was the drain part of the call. It did not explain the fault at the toilet in the other restroom.
Restore the toilet flush
The toilet needed a new diaphragm, a new motion sensor and batteries. A diaphragm is a part inside the flush valve that helps control water flow. The sensor starts the flush.
The tech recorded replacing the parts and flushing the toilet to check it. His note says it was working again. He also recorded that the manager checked and signed off before he left.
02 / 02Urinal and flush valve
What the result does and does not show
The note records clearing the urinal and a working flush at the toilet. It does not give a flush count, a drain-camera view or a later follow-up check. We do not add those claims.
A related two-urinal case covers a different visit with its own water checks. Each case keeps its own facts and photos.
How IQ linked both parts of the call
- Request: IQ saved the two-fixture request on October 14.
- Dispatch: The record has an assigned in-house tech and an October 15 visit.
- Work: IQ kept check-in, the work note, parts records and matched photos.
- Sign-off: The visit includes a saved sign-off and checkout. The note records the manager’s check.
- Office: The job reached ready to bill on October 15. No saved invoice draft, linked invoice or billing export was returned at review on October 23.
See how IQ kept both faults visible in one work order. The software held the records. The tech did the repair, and people checked the next step.
List each fixture in the request
- Name each fixture and its problem.
- Say whether it will not drain, will not flush, or keeps running.
- Ask what was done to each one.
- Ask what was checked and what still needs work.
For commercial plumbing service coordination, send NCRC the location, scope and timing. We confirm each request by place and trade. A single job does not show that a crew is available in every city.
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Based on saved IQ work notes, visit records, full event history and matched original photos reviewed October 23, 2026. Personal names, precise addresses, prices, contacts and signatures are omitted. Photos support the story; work results come from the dated service notes. IQ access information updated October 31, 2026.