A Reno facility reported a fast water leak in a restroom. The site team had shut off the water. The request was filed as a pipe leak, but the saved service report points to a worn washer inside a toilet flush valve.
NCRC coordinated this vendor service call. A vendor tech did the repair. The office added the report to IQ on October 26, 2026.
The report identified the fault
The vendor report says the tech checked an out-of-order toilet and found a worn washer in the flush valve. That is the valve that sends water into the toilet when it flushes.
The report says the tech replaced the washer, adjusted and tightened the valve, then tested the toilet. It records that the toilet worked properly at that check. It does not establish a long-term result or an amount of water saved.
A request label is a starting point
The request described water coming out fast. It did not prove that a pipe had burst. The service report gave the office a more specific fault and repair.
For a facilities team, the useful questions are simple: Where did the water come from? What part was changed? What did the tech test?
This was a valve-part repair. It was not a new toilet or a restroom build. A different leak needs its own site check.
Keep the report date separate from the visit date
IQ has a vendor visit scheduled for October 23. The repair report and photos were added on October 26. The records reviewed do not confirm the actual visit date or return a field check-in time. We do not use the scheduled date as proof of when the work happened.
How IQ supported the office handoff
- Request: IQ saved the reported restroom leak on October 22.
- Vendor plan: A vendor assignment and scheduled visit stayed with the request.
- Returned work: The office saved the vendor’s repair report, three exact-job photos and a vendor invoice file on October 26.
- Billing review: The job was marked ready to bill. A vendor invoice file is not proof that NCRC sent a customer invoice or that a bill was paid.
The photo has no saved before-or-after label. It shows the fixture. The written service report supplies the washer repair and test details. No captured IQ sign-off was returned at this review.
What to ask for after a water-leak visit
| Question | What this report supplies |
|---|---|
| What was first reported? | A fast restroom water leak; site water shut off. |
| What was found? | A worn washer in the toilet flush valve. |
| What changed? | Washer replaced; valve adjusted and tightened. |
| What was checked? | The report records a proper-operation test. |
| What stays separate? | Exact visit time, long-term condition and customer billing or payment. |
For a different symptom, read the running-toilet diaphragm repair. That case involved continuous running and a different saved part replacement.
NCRC is a Masterline brand. For commercial plumbing service or national facilities maintenance, send the location, trade and scope through our inquiry form. We confirm availability for each location and trade.
See how IQ connects field reports and office records. It keeps the evidence together; it does not replace the tech’s site check.
MasterlineIQ (MIQ) was built by Tim Yslava. IQ is our internal software. It is not for sale.
Based on saved IQ notes, visit and billing records, full event history and exact-job photographs reviewed October 27, 2026. Private names, addresses, prices, contacts and signatures are omitted. Images support the account. The written report supplies the reported work result.